Privacy Policy
This Privacy Policy applies to the PitchMate website, the PitchMate application and any future mobile applications operated under the PitchMate brand.
Effective Date: 25 July 2026 | Last updated: 25 July 2026
At PitchMate, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have regarding your data when using the PitchMate website and services.
We are committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.
1. Who We Are
PitchMate is an independent software project created and operated by Grant Alexander.
PitchMate has been developed to help motorhome owners organise trips, manage vehicle information, record maintenance, keep important travel information together and make every adventure more enjoyable.
PitchMate is currently operated as an independent software project and is not presently owned or operated by a registered limited company. If this changes in the future, this Privacy Policy will be updated accordingly.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: hello@mypitchmate.com
2. Information We Collect
Depending on how you use PitchMate, we may collect different types of personal information.
Account Information
When you create an account, we may collect:
- Your name
- Email address
- Encrypted password
- Account preferences
- Marketing preferences (where applicable)
Motorhome Information
If you choose to add your motorhome, we may collect information such as:
- Vehicle make and model
- Registration number (optional)
- Vehicle Identification Number (VIN) (optional)
- Vehicle dimensions
- Tyre pressures
- Fuel type
- Weight information
- Service history
- Warranty information
- Insurance renewal dates
- Road tax renewal dates
- MOT information (where applicable)
- Maintenance records
- Equipment fitted to your motorhome
- Custom notes entered by you
Adventure & Journey Information
To help you plan and manage your travels, PitchMate may store:
- Trip names
- Destinations
- Campsites
- Stopovers
- Travel dates
- Routes
- Distances travelled
- Packing lists
- Checklists
- Journey notes
- Lessons learned
- Personal reminders
- Favourite locations
- Future uploaded photos and documents (when this functionality becomes available)
Maintenance Information
Where you record maintenance activity, we may store:
- Maintenance reminders
- Completed work
- Parts replaced
- Costs
- Suppliers or garages
- Service dates
- Custom maintenance schedules
- Uploaded invoices or documents (future functionality)
Documents & Files
Where available, PitchMate may allow you to upload supporting documents such as:
- Insurance certificates
- Service invoices
- Warranty documents
- Manuals
- Vehicle documentation
- Other files you choose to upload
These files remain associated with your account and are only used to provide the services you request.
Subscription & Payment Information
If you subscribe to PitchMate Premium, we may collect:
- Subscription status
- Subscription plan
- Stripe Customer ID
- Billing history
- Payment status
PitchMate does not collect or store your full payment card details. All online payments are securely processed by Stripe.
Technical Information
When you use our website or services, we automatically collect certain technical information, including:
- Browser type and version
- Device type
- Operating system
- IP address
- Screen resolution
- Pages visited
- Date and time of visits
- Referring websites
- Cookie preferences
- Diagnostic and performance information
Analytics Information
Where you have given your consent, we use Google Analytics to help us understand how PitchMate is used.
This may include information such as:
- Pages visited
- Features used
- Time spent on pages
- Navigation journeys
- Device types
- Approximate geographic region
- Traffic sources
- Browser language
- Website performance information
This information is used only to improve PitchMate and understand how visitors use the service.
Usage Information
We may collect information about how you interact with PitchMate, including the features you use, actions you perform and general usage patterns. This information helps us improve the service and identify opportunities for future development.
Information You Choose to Provide
You may also voluntarily provide additional information through:
- Contact forms
- Support requests
- Feedback submissions
- Beta testing
- Surveys
- Feature requests
- Emails sent to us
We only use this information to respond to your enquiry or improve the service.
3. How We Use Your Information
We only use your personal information where we have a lawful basis to do so under UK data protection law.
Depending on how you use PitchMate, we may use your information to:
- Create and manage your PitchMate account.
- Authenticate your identity when you sign in.
- Provide the features and services you request.
- Save and synchronise your motorhome information, journeys, maintenance records and other content.
- Process subscription payments and manage your PitchMate Premium membership.
- Respond to enquiries and provide customer support.
- Send important service-related communications, such as account or security notifications.
- Improve the performance, usability and reliability of PitchMate.
- Monitor website usage through analytics where you have provided your consent.
- Detect, prevent and investigate fraud, abuse or security incidents.
- Comply with our legal and regulatory obligations.
- Develop new features and improve existing services.
- Protect the security, integrity and availability of the PitchMate platform.
We will never sell your personal information to third parties.
Where we wish to send marketing communications, we will only do so where you have chosen to receive them, and you may unsubscribe at any time.
4. Our Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases for processing your personal information:
Contract
Where processing is necessary to provide the PitchMate services you have requested, including creating your account, storing your journeys and managing your subscription.
Consent
Where you have given us permission, such as accepting analytics cookies or opting in to receive marketing communications.
You can withdraw your consent at any time.
Legitimate Interests
Where processing is necessary to operate, maintain and improve PitchMate, provided your rights and freedoms are not overridden.
Examples include:
- Improving website performance
- Understanding how users interact with PitchMate
- Preventing fraud and abuse
- Maintaining the security of our systems
- Legal Obligation
Where we are required to process information to comply with applicable laws or legal obligations.
5. Cookies and Similar Technologies
PitchMate uses cookies and similar technologies to provide essential website functionality, provide, improve and secure the PitchMate service
Cookies are small text files stored on your device when you visit our website.
We use the following categories of cookies:
Essential Cookies
These cookies are required for the website to function correctly and cannot be switched off. They enable core functionality such as page navigation, security and user preferences.
Analytics Cookies
With your consent, we use analytics cookies to understand how visitors use PitchMate. This helps us improve the website, identify areas for improvement and measure the effectiveness of new features.
Analytics cookies are only activated after you have provided your consent through our cookie banner.
You can change or withdraw your cookie preferences at any time by using the Manage Cookies option available on our website.
For more detailed information about the cookies we use, please refer to our separate Cookie Policy.
6. Third-Party Services
To deliver and improve the PitchMate service, we work with a small number of trusted third-party providers.
These providers only process personal information where necessary to perform services on our behalf or to support the operation of PitchMate. We carefully consider the providers we use and expect them to maintain appropriate security and privacy standards.
Stripe – Payment Processing
If you choose to subscribe to PitchMate Premium, payments are securely processed by Stripe.
PitchMate does not receive or store your full payment card details. Stripe processes payment information in accordance with its own Privacy Policy and security standards.
For more information, please visit:
Google Analytics – Website Analytics
Where you have given your consent, PitchMate uses Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as:
- Pages visited
- Time spent on pages
- Device and browser information
- Approximate geographic region
- Traffic sources
- Website performance information
This information is used solely to improve the PitchMate website and user experience.
Base44 – Application Platform
The PitchMate application is currently developed and delivered using the Base44 platform.
Base44 provides application infrastructure and hosting services that enable users to access and use the PitchMate web application.
Where necessary, Base44 may process personal information solely for the purpose of providing and maintaining the PitchMate service.
Website Hosting & Infrastructure
PitchMate relies on trusted hosting and infrastructure providers to securely operate the website and associated services.
These providers may process limited technical information necessary to deliver the website, maintain security, provide backups and ensure the reliable operation of the service.
Email Communications
Where you choose to contact us, create an account or receive service-related communications, PitchMate may use trusted third-party email delivery services to securely send those communications.
Any provider used for this purpose will only process the information necessary to deliver the requested communication and will be expected to comply with applicable data protection legislation.
Future Service Providers
As PitchMate continues to evolve, additional trusted service providers may be introduced to support new features and functionality.
Where these providers process personal information on our behalf, this Privacy Policy will be updated accordingly.
7.Data Security
We take the security of your personal information seriously.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration or destruction.
These measures include, where appropriate:
- Secure encrypted connections (HTTPS)
- Authentication and access controls
- Secure third-party hosting
- Encrypted passwords
- Regular software updates
- Security monitoring
While no online service can guarantee absolute security, we continually work to protect the information entrusted to us.
8. Data Retention
We only retain personal information for as long as necessary to:
- provide the PitchMate service
- comply with legal obligations
- resolve disputes
- enforce our agreements
If you delete your account, we will delete or anonymise your personal information within a reasonable period unless we are legally required to retain certain information.
9. International Transfers
Some of our trusted service providers may process personal information outside the United Kingdom.
Where this occurs, we take appropriate steps to ensure that your information continues to receive an adequate level of protection in accordance with UK data protection legislation.
10. Your Rights
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
- Right to complain
11. Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first at:
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
12. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the PitchMate service.
Where appropriate, we will notify users of significant changes.
The latest version will always be published on this page.
13. Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Grant Alexander
Creator of PitchMate
Document Version: 1.0
Effective Date: 25 July 2026
Last Reviewed: 25 July 2026